Your journey to Home
Clear. Supportive. Straightforward.
All of our lettings are managed in accordance with the Renting Homes (Wales) Act 2016, providing Contract Holders with clarity, protection and defined rights under Welsh legislation.
As licensed letting agents operating in Wales, we understand the responsibilities and expectations that come with being a Contract Holder. We’re here to guide you through the process with transparency, clear communication and practical support at every stage.
We offer a wide range of homes across South Wales, suitable for different lifestyles, needs and budgets
Interested in a Property?
If a home stands out, simply get in touch and we’ll arrange a viewing at a convenient time.
Should you wish to proceed, your occupation contract and supporting documents are normally issued electronically for ease and convenience, with hard copies available upon request. You will have the opportunity to review all documentation carefully before signing.
If anything feels unclear, we’ll explain what it means, why it’s included and how it applies to you in plain, straightforward language.
Support that continues
Our service doesn’t end once your occupation contract is signed.
From helping you find the right property to supporting you throughout your time in the home, we remain available for day-to-day queries, property management matters and guidance during your contract.
Our aim is to ensure renting feels secure, well-managed and professionally handled.
Fees & key information
A full breakdown of Contract Holder fees and permitted payments is available here. All deposits are protected in an approved deposit protection scheme in accordance with Welsh legislation.
Take a look at our available homes online or contact us to arrange a viewing. We’re always happy to talk through your rights and responsibilities as a Contract Holder before, during and after you move in.
Permitted Payments
1. Holding Deposit
- Maximum: One week’s rent (Monthly Rent ÷ 4.35).
- The holding deposit is payable at the point of application to reserve a property.
- The property will be reserved for 15 calendar days from receipt of the holding deposit, unless
otherwise agreed in writing (up to a maximum of 4 weeks from application). - The holding deposit will be refunded within 7 days of entering into the occupation contract or applied toward the first month’s rent.
- The holding deposit may only be retained if the applicant withdraws, provides false or misleading information, fails a Right to Rent check, or fails to take reasonable steps to enter into the occupation contract.
2. Security Deposit
- The security deposit will be equivalent to 5 weeks’ rent where the annual rent is under £50,000, or 6 weeks’ rent where the annual rent is £50,000 or more, in accordance with Welsh legislation.
- The security deposit is payable before or at the signing of the Standard Occupation Contract.
- The deposit will be protected with the Deposit Protection Service in line with statutory requirements.
- The deposit will be returned at the end of the occupation contract subject to satisfactory condition of the property and compliance with contractual obligations.
- Undisputed amounts will be returned within 10 working days of agreement.
- No interest is payable on deposits.
3. Rent
- First month’s rent is payable before or at signing of the Standard Occupation Contract.
- Subsequent rent is payable monthly in advance by standing order or other agreed method.
Permitted Charges During the Occupation Contract
Late Payment of Rent
- If rent remains unpaid for more than 7 days after the due date, interest may be charged at 3% above the Bank of England Base Rate.
- Interest will be calculated daily from the date the rent became overdue until payment is received.
- Replacement Keys, Security Devices & Locks
- Where a contract holder breaches the occupation contract resulting in replacement of keys, security devices, or locks, charges will be limited to the actual cost incurred, evidenced by invoice or receipt.
- Where a contractor is required, reasonable labour costs may also be included.
- Early Termination (at Contract Holder Request)
- If a contract holder requests early termination, they will remain liable for rent until a replacement
contract holder is found or the fixed term expires. - Reasonable re-letting costs may be charged.
Important Notice
We do not charge any fees other than those permitted under the Renting Homes (Fees etc.) (Wales) Act 2019.
If a contract holder breaches the Standard Occupation Contract, they may be liable for damages
as permitted by law.
Regulatory Compliance
Bayside Property Lounge is licensed by Rent Smart Wales (License No: #LR-37031-34007)
Client Money Protection: Client Money Protect (Membership No: CMP005342)
Property Redress Scheme: PRS (Membership No: PRS002559)
All services are provided in accordance with Welsh housing legislation and regulatory requirements.
Bayside Estates Sales & Lettings Ltd trading as Bayside Property Lounge
20–22 Commercial Street,
Nelson,
Treharris,
CF46 6NF
01443 809 836
[email protected]
Company Reg: 8821168
VAT: 308033438
Property Hub
During your occupation contract, you will have access to your own secure Property Hub, available 24/7.
This portal allows you to view and manage key information relating to your occupation, including your contract details, rent account and payment history, documents, inspection reports and upcoming property visits.
You will also be able to access prescribed information and all safety certificates applicable to the property in line with current legislation.
Please note, the Property Hub is provided for convenience and does not replace any formal notices or documents that must be served in accordance with legal requirements.
Disclaimer
Bayside Property Lounge reserves the right to amend its fee structure with appropriate notice.
All services are provided in accordance with current Welsh housing legislation.
If the Contract Holder (Tenant) breaches any of the conditions of the Standard Occupation Contract (Tenancy Agreement) the Contract Holder(Tenant) may be liable to pay damages to the Landlord for that breach, as permitted by the Renting Homes (Fees Etc.) (Wales) Act 2019.
Already a contract holder?
All maintenance issues must be reported through our online reporting system below.
Submitting your request through the portal ensures it is logged correctly, assessed promptly and managed efficiently, with updates provided throughout.
